Refund policy

Returns and refunds

This policy covers orders placed on this website. If something is wrong with an order, write to us before you send anything back, so that we can give you a return reference and the right address.

Return window

You can return an unused item within 30 days of delivery. Write to support@libertygadgets.shop from the address used on the order with the order number and a sentence about what is wrong. We answer within two business days.

Right of withdrawal

Because we sell to consumers in the European Union, you also have the statutory right to withdraw from a distance purchase within 14 days of receiving the goods, without giving a reason. The 30-day window above is longer than the statutory period and does not remove any right you have under it. To withdraw, send us a clear statement by email before the period runs out; the item has to be sent back within 14 days of that statement.

Condition of the item

Send it back in the condition it arrived in: unused, with the cable, adaptor, manual and the original packaging. We cannot accept a return on an item that has been dropped, opened up or used outside the way it was designed to be used.

Return shipping

Return postage is paid by the buyer unless the item arrived damaged or we sent the wrong thing. Use a tracked service: a return that goes missing in the post cannot be refunded. Keep the receipt until the refund has cleared.

Refunds

Once the parcel reaches us we inspect it within three business days and refund to the original payment method. Banks usually show the credit within 5 to 10 business days after that. Standard outward postage is refunded only where the fault was ours or where you exercised the right of withdrawal within 14 days.

Faulty items

If a product fails while it is still inside its stated warranty, send us a short description and a photo or a short video of the fault first. Where we can we replace the unit; where a replacement is not available we refund it. Do not post a faulty item before you have spoken to us.

WERONIKA HONORATA ORŁOWSKA
001, Lublin, 20-853, Poland
Email: support@libertygadgets.shop
Phone: +48 634 802 571